Shipping policy

SHIPPING DESTINATIONS AND RATES

The following rates apply to eligible coffee orders:

Germany
• Standard tracked shipping: €5.90
• Free shipping on orders of €49 or more
• Estimated transit time: 2–4 business days

European Union (excluding Germany)
• Standard tracked shipping: €13.90
• Free shipping on orders of €109 or more
• Estimated transit time: 3–8 business days

European countries outside the EU
United Kingdom, Switzerland, Liechtenstein, Norway and Iceland:
• Standard tracked international shipping: €19.90
• Estimated transit time: 5–12 business days
• Free shipping is currently not available

We currently do not ship to destinations outside these regions.

SHIPPING CALCULATION

The available shipping method and final price are calculated automatically at checkout using the delivery address.

Free-shipping thresholds are calculated after discounts and apply to eligible coffee products. Products assigned to another shipping profile, such as equipment or accessories, may have different or additional shipping charges.

PROCESSING AND DELIVERY

Orders are prepared and dispatched from Berlin, Germany. Delivery estimates are shown in business days and begin after the parcel has been handed over to the shipping carrier.

Delivery times are estimates and are not guaranteed. Public holidays, seasonal demand, adverse weather, customs processing and other circumstances outside our control can cause delays.

TRACKING

When tracking is available, the tracking link will be sent to the email address provided during checkout. Tracking updates for lightweight international shipments may appear only after the parcel has been processed by the relevant Deutsche Post or DHL facility.

CUSTOMS, DUTIES AND IMPORT TAXES

Orders delivered outside the European Union are shipped on a Delivered at Place (DAP) basis unless otherwise stated during checkout.

The recipient is responsible for any import duties, taxes, customs charges or carrier handling fees imposed by the destination country. These charges are not included in the product or shipping price.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be corrected.

Once an order has been dispatched, we cannot guarantee that the address can be changed. If a parcel is returned because of an incorrect or incomplete address, refusal or failure to collect it, additional shipping charges may apply before it can be sent again.

DELAYS, LOST OR DAMAGED SHIPMENTS

If tracking has not updated for an unusual period, or if your order arrives damaged, please contact us through our contact page. We will review the shipment information and, where appropriate, open an investigation with the carrier.

RETURNS

Shipping and delivery matters relating to returns are also subject to our Return and Refund Policy.